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Frequently Asked Questions.

  • 1. How do I publish an ad in the SriLankasale.com?

    It is free to place an ad in the SriLankasale.com, however you need to be a registered member with us to advertise. Registration is free as well.
    All registered members have to Login with your userid and password. If you have forgotten your password you can reset it. Once you log in go to Post and Ad page to insert your ad and photos.

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    2. How do I update / edit / delete my ad listings?

    You have to log in with your password first. You can update, revise (edit) or delete your listings quickly and easily. You can edit all aspects of your listing from here as well as changing your photographs.

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    3. How do I renew a listing?

    You can renew your listing so that it runs for a further 30 days from expired listings. Expired listings that are not renewed within 90 days are automatically deleted. You may extend the duration for an additional fee.



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    4. Is my email address protected?

    Yes, your e-mail address is protected. To protect you against spam we do not show your e-mail in the website. For the viewer to contact you we have a contact the seller button and a form where buyers can send you an e-mail without seeing your e-mail address. Any e-mails typed in to this form will be automatically sent to your e-mail address directly.



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    5. Why is my listing not shown?

    It could be several reasons.
    First all new ad listings will have to be approved by a moderator. This is a deliberate action to allow only genuine advertisements are shown in the web site. Any advertisement that we see as not worthy, relevant or unrelated to will not be approved for publishing.

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    6. Why wont my picture upload?

    If your picture wont upload please check that it is either in JPG or GIF format and they are less than 2 MB each in file size. If you are still having trouble please contact us for further assistance.

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    7. How to make more people read my ad?

    There are several ways to do this. They include.
    • Publish Photographs - a photo is worth thousand words, select the best photograph as the first photograph. We have noticed ads with photos are read almost twice as much as the others.
    • Advertise for a Longer Duration, This is a paid feature and contact us for details.
    • Use our “Premium Ad service ” This will allow your ad to be shown in the first page always, This is a paid service and please contact us to activate this.
    • Write simple direct words.
    Please read our how make more people see your ad section for details.

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    8. How do I change which photograph to be shown first?

    You can upload four photos free. But only one photo is shown next to the listing in search. The first to upload will be the photo shown next to the ad. But once uploaded you can select which photos is shown first. In the “edit my ad ” page, under “Manage Photos ”click the “X ” button next to the photograph to change their sequence of photograph.

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    9. I do not see the function / feature I want to have?

    Please write to us of your requirements. We have planned many features to be added in the future. But if you tell us what you want, we will let you know if we could have your feature done before the rest.

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    10. How do I change my password?

    Login to the system and goto the My Ads & Profile and click Profile.
    To change your password you must enter your existing password before choosing a new password.

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    11. How do I change my email address?

    Login to the system and goto the My Ads & Profile and click Profile.

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    12. Why is not my city/town listed?

    To ensure that listings on srilankasale get plenty of page views and responses, listings are divided up according to districts and what we considered as their largest cities.
    As we grow, we will be adding more cities and towns. In the meantime, select the city that's closest to you, and enter your city or town into the “suburb” field when placing a listing.

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    13. How do I report an inappropriate listing?

    If you have found a listing that you think is inappropriate, abuse or beaches our listing guidelines please report it using the Contactus link . Reported listings are reviewed by promptly and removed where appropriate.

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    14. How do I respond to a listing?

    When you view the ad click the Contact Advertiser button and send the message through the system.
    You cannot view contact details for expired listings.

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    15. Anything NOT answered above?

    Please contact us and we will be happy to help you with any problems regarding using this website.

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